sm88's Privacy Policy
At sm88, the security of your personal information is our top priority. This policy describes what information we collect, how we use it, and what rights you have.
Last Updated: January 2025
1. Introduction and Scope
This privacy policy ("Policy") applies to the sm88 website and all services connected to it. By registering or starting to use the sm88 platform, you agree to the terms of this Policy.
The purpose of this Policy is to inform our users about what kind of information sm88 collects, how that information is stored and processed, and what rights you have over your information. We believe that user trust is built on transparency and accountability.
Reading sm88's Terms and Conditions together with this Privacy Policy will give you a clear understanding of the full framework for using our services. Both documents are equally important.
For any questions, please contact our support team — contact details are provided at the end of this Policy.
2. Information We Collect
2.1 Information Provided at Registration
When you open an account at sm88, the information you provide includes:
- Full name and date of birth (required for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Current address
- Information about your preferred payment method (bKash, Nagad, or Rocket number)
Please note that registration on the sm88 platform is strictly prohibited for anyone under 21 years of age. Information related to identity documents required for age verification may also be collected.
2.2 Automatically Collected Information
When you browse the sm88 website, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Referral source and search terms
- Information from cookies and similar tracking technologies
2.3 Transaction Information
Details of relevant transactions are recorded during the deposit and withdrawal process. This includes amount, date, payment method, and transaction status.
2.4 Gaming Activity Information
Your gaming activity — such as which games you played, bet amounts, and results — is stored as part of our responsible gaming monitoring system.
3. Purpose of Information Use
sm88 uses your information for the following purposes:
3.1 Account Management and Service Delivery
Your information is used to create, manage, and verify your account. It is essential for providing uninterrupted login, deposit, withdrawal, and gaming services.
3.2 Security and Fraud Prevention
Collected information is used to ensure platform security and to detect and prevent any fraudulent activity. All data transfers are secured using SSL encryption.
3.3 Responsible Gaming Support
In line with our responsible gaming guidelines, gaming activity is monitored to identify unusual or harmful behaviour patterns. Users are assisted when needed, or a self-exclusion option may be activated.
3.4 Communication and Support
Your email and mobile number are used to communicate with you directly — for transaction notifications, account-related information, and support.
3.5 Service Improvement
User behaviour and preferences are analysed to improve sm88's service quality and user experience. This analysis is conducted securely without identifying individuals.
sm88 never sells your personal information to any third party for advertising purposes.
4. Disclosure and Sharing of Information
sm88 may share your information with third parties in limited and specific circumstances. These circumstances are described in detail below:
4.1 Payment Processors
The transaction information required to complete deposit and withdrawal processes is shared with payment providers such as bKash, Nagad, and Rocket. This information is limited strictly to completing transactions.
4.2 Technology and Service Providers
A defined amount of information may be shared with trusted technology partners for gaming software, cybersecurity, and platform operations. These partners are contractually bound to comply with sm88's privacy policy.
4.3 Legal Obligations
If required to comply with a valid legal order or instruction from a government authority, sm88 may be obliged to disclose information within the limits of the law. In such cases, sm88 always follows a policy of disclosing only the minimum information necessary.
4.4 Business Transfers
If a change occurs in sm88's business structure (such as an acquisition or merger), user information may be transferred. Users will be notified in advance in such cases.
5. Cookies and Tracking Technologies
The sm88 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help retrieve your preferences and session information on return visits.
5.1 Essential Cookies
These cookies are essential for the basic operation of the website. They are used to maintain login sessions and ensure security. Disabling these cookies will prevent many features of the site from working.
5.2 Functionality Cookies
These cookies remember your language preference, previous gaming activity, and other personalised settings. They help improve your experience.
5.3 Analytics Cookies
Analytics cookies are used to review how the website is used. They monitor which sections of the site receive the most visits, page load times, and user navigation paths.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the quality of the site's services.
6. Data Security Measures
sm88 applies industry-standard security measures to protect your personal information. The key components of our security framework are:
- Use of 256-bit SSL encryption technology for all data transmission
- One-way hashing for passwords and sensitive information
- Two-factor verification (OTP) system
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff may access personal information
- Secure server infrastructure and regular backups
Despite our best efforts to protect data, no transmission of information over the internet is completely risk-free — users should remain aware of this. Never share your account password or OTP with anyone.
7. Data Retention Period
sm88 retains your personal information only for as long as it is necessary. The following factors are considered when determining the retention period:
- The duration your account remains active
- Retention periods set by legal and regulatory obligations
- The need to keep records of financial transactions
- The time required to resolve any disputes
Even after an account is closed, some information may need to be retained for a specific period due to legal or regulatory requirements. Once that period ends, information is securely deleted or anonymised.
8. Your Rights
As a user of sm88, you have the following rights over your own information:
8.1 Right to Access
You may request to know what information sm88 holds about you. After receiving this request, we will respond in writing within the specified time.
8.2 Right to Rectification
If any information stored in your account is incomplete or incorrect, you may request a correction. In many cases, information can be updated directly through account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if some information must be retained due to legal obligations, that request may only be partially fulfilled.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. For marketing communications, consent may be withdrawn at any time.
To exercise these rights, contact our support team directly. You will also find answers to many information-related questions on our FAQ page.
9. Protection of Minors
All sm88 services are for persons aged 21 or older only. We do not knowingly collect or process information from anyone under 21 years of age.
An age verification process at registration ensures that no minor can open an account on the platform. If it becomes known that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed.
10. Policy Changes and Updates
sm88 may update this privacy policy from time to time. Amendments may be required due to expansion of services, adoption of new technologies, or changes in the law.
For any significant change, a notification will be sent to your registered email or mobile number. The "Last Updated" date at the top of the policy always indicates the most recent version.
Continued use of sm88's services after a change takes effect will be considered acceptance of the updated policy. If you object to any change, the option to close your account remains open at all times.
11. Contact Us
If you have any questions or comments about this privacy policy, or any request regarding your information, you can contact the sm88 support team using the methods below. Our team provides support in both Bengali and English around the clock (24/7).